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Frequently asked questions

Can I earn Indonesia Sky miles booking through Aviafares?

Yes. Our tickets are fully-eligible revenue tickets, you earn miles in the airline's own program (and any partner program with a valid fare class) exactly as if you booked on the airline's website. Enter your frequent-flyer number at checkout or add it after.

What if Indonesia Sky cancels my flight?

We handle rebooking and refunds through our direct ticketing relationship with the airline. Call our 24/7 line as soon as you see a schedule-change alert, we often rebook before the airline's customer-service queue moves.

Do you book Indonesia Sky upgrades?

We book paid upgrades at the time of ticketing. Post-booking upgrades (cash or mileage) must be done through the airline directly; we can talk you through eligibility rules on the call.