Anti-Fraud Policy

Effective date: May 7, 2026

Aviafares takes payment fraud seriously because airline tickets are high-value, highly fungible, and a frequent target of stolen-card abuse. This policy explains how we screen bookings and what happens if one is flagged.

Screening

Every booking runs through automated checks:

3-D Secure (issuer step-up) where the issuer requires it.
Address Verification Service (AVS) and CVV match.
Risk scoring against device fingerprint, velocity signals, and historical fraud patterns.

Manual review happens when automated signals are ambiguous. A booking-team specialist will call or email the cardholder to verify identity, this is standard industry practice and not a sign that anything is wrong.

Cancellation for suspected fraud

If we believe a booking is fraudulent we will:

Cancel the ticket before airline ticketing, if possible.
Refund the card used, in full, within 5 business days.
Notify the issuer per our agreements with payment processors.

The original passenger(s) named on the PNR may rebook at any time using a card in their own name.

Chargebacks

If you believe a charge on your card is fraudulent, the fastest resolution is to email us first at [email protected] before you call your card issuer. We will provide a full refund or cancel the ticket without dispute if the charge is unauthorized. If you file a chargeback with the issuer first, the airline typically retains the ticket value and we cannot refund additionally.

Reporting suspected fraud

To report a suspected fraudulent booking or a phishing email impersonating Aviafares, contact [email protected] or call our main booking line 24/7.