Lisa Chen

Lisa Chen

Senior Travel Writer · Former airline ticketing agent

I spent 10+ years inside the airline business — first on a revenue-management desk at a major US carrier, then on a consolidator ticketing desk where I wrote premium-cabin contracts no one outside the industry ever sees. Now I write about how US travelers can actually get what they're paying for: which business-class products are worth the money, which fare classes to avoid, when consolidator pricing beats the airline's published website, and which airline-loyalty moves are still worth your time. I'll tell you when a deal isn't really a deal. No affiliate filler, no "the 7 things you need to know" listicles. Just plain English from someone who's ticketed more PNRs than she can count.