Booking Support

Effective date: May 7, 2026

Our US-based booking team is available 24 hours a day, 7 days a week, for active bookings and trip emergencies.

Reach us

• Toll-free: (878) 444-9861, the fastest path for same-day travel issues.
• Email: [email protected], responses within 4 hours, usually faster.
• Request a callback: open the callback form, leave your number and preferred time; we'll call you back.

Please have your booking reference (PNR) ready when you call.

Things we can help with

• Changes to dates, times, or routing
• Cancellations and refund requests
• Name corrections (within airline rules)
• Seat assignments and upgrades
• Adding baggage, meals, or special assistance
• Rebooking after a flight cancellation
• Escalating to the airline for irregular operations

Things only the airline can handle

• Boarding denial at the gate
• Frequent-flyer account issues (miles not posting, tier status)
• Lost or damaged baggage (file at the airport baggage office first)

We can help you contact the airline for these and will share exactly which airline department to reach.

Unplanned travel disruption

If your flight is cancelled, delayed more than 3 hours, or diverted, call us immediately. We have direct queues with airline ticketing desks and can often rebook you before you reach an airline counter.

Response-time commitments

• Phone: answered within 2 minutes, 24/7.
• Email: replied within 4 hours, 24/7.
• Callback form: called back within 30 minutes during business hours (9am–10pm ET), next-day outside business hours.

These are commitments, not SLAs, when weather events or industry-wide disruption spike call volume, responses may slow. Phone always remains the fastest channel.